Job Summary

We are looking for a Customer Service who will be responsible for assisting customers via phone, chat and email. This role requires handling customer inquiries, resolving complaints, and ensuring customer satisfaction. The position is shift-based, including evenings, weekends, and public holidays.

Key Responsibilities

• Respond promptly to customer inquiries through multiple channels (phone, email, chat, and social media).
• Provide accurate information about products, services, and company policies.
• Handle and resolve customer complaints in a professional and timely manner.
• Assist customers with order processing, payment issues, and return requests.
• Coordinate with internal teams (operations, logistics, and sales) to resolve customer concerns.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Stay updated on company products, promotions, and policies.
• Work in rotational shifts, including evenings, weekends, and public holidays.

Requirements & Qualifications

• Previous customer service experience (preferably in e-commerce or automotive industry).
• Strong communication in English and Malay. 
• Ability to handle high-volume customer interactions efficiently.
• Proficiency in using customer service software and CRM tools.
• A problem-solving mindset with a positive attitude.
• Flexibility to work different shifts, including nights and weekends.
• Passion for motorcycles is a plus!

Why Join Us?

• Be part of a fast-growing and innovative platform in the motorbike industry.
• Work in a creative and dynamic environment.
• Opportunities to experiment with new content ideas and digital trends.
• Career growth and professional development opportunities.

If you are passionate about customer service and enjoy working in a fast-growing company, apply now and be part of the iMotorbike team