Job Summary

iMotorbike, a leading online platform for buying and selling motorcycles, is seeking a Warranty Claim & After-Sales Specialist to ensure excellent post-purchase customer satisfaction. This role is responsible for handling warranty claims, managing after-sales services, and coordinating with customers and service providers to ensure seamless resolution of issues. The ideal candidate will have strong problem-solving skills, technical knowledge of motorcycles, and a customer-centric mindset.

Key Responsibilities

Warranty Claims Management:

• Process and review warranty claims submitted by customer. 
• Verify claim eligibility by assessing product defects and warranty terms.
• Coordinate with manufacturers, suppliers, and service centers for claim approvals.
• Maintain accurate records of warranty cases and resolutions.

After-Sales Support:

• Provide excellent post-sales service by addressing customer inquiries and concerns.
• Assist customers in troubleshooting product issues and recommend solutions.
• Ensure timely repair, replacement, or compensation for defective products.
• Collaborate with internal teams to improve after-sales service processes.

Customer Relations & Satisfaction:

• Communicate with customers professionally to ensure a positive service experience.
• Follow up on warranty claims and repairs to keep customers informed.
• Gather customer feedback to enhance service quality and product reliability.

Reporting & Documentation:

• Maintain a detailed database of warranty claims and service reports.
• Prepare reports on recurring issues to support product quality improvements.
• Ensure compliance with company policies and warranty guidelines.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Automotive, Mechanical Engineering, Business Administration, or a related field.
• 2+ years of experience in warranty claims, after-sales support, or customer service, preferably in the automotive or motorcycle industry.
• Strong technical knowledge of motorcycles, parts, and warranty processes.
• Excellent communication and problem-solving skills.
• Ability to handle customer complaints professionally and efficiently.
• Proficiency in MS Office and customer service software.
• Strong organizational skills with attention to detail.

Why Join Us?

• Be part of a fast-growing and innovative platform in the motorbike industry.
• Work in a creative and dynamic environment.
• Opportunities to experiment with new content ideas and digital trends.
• Career growth and professional development opportunities.

If you are passionate about motorcycle and have a keen eye for detail in warranty claims and after-sales service, we’d love to hear from you! Apply now and become part of iMotorbike’s customer-focused team.